Privacy Policy — OmniMatters.com

Effective Date: 1 July 2026
Last Updated: 1 July 2026

OmniMatters (“we”, “us” or “our”) operates OmniMatters.com and related services. This Privacy Policy explains what personal data we collect, how we use it and your rights.

1. Who We Are

OmniMatters is a consumer decision-intelligence platform that helps people understand product and service reliability using structured customer feedback and public review data.

OmniMatters is the data controller for personal data we collect through the Service.

Contact: admin@omnimatters.com

2. Information We Collect

We may collect:

Information you provide

  • Email address
  • Name or display name, if provided
  • Messages submitted through contact or support forms

Information collected automatically

  • IP address and general location
  • Device, browser and operating system information
  • Pages viewed and interactions with the website
  • Referral source

Public and aggregated information

  • Public review and feedback data
  • Industry-level sentiment and complaint patterns
  • Aggregated or anonymised behavioural insights

3. How We Use Your Information

We use information to:

  • Operate and improve the Service
  • Generate insights from customer feedback
  • Understand website usage and improve user experience
  • Send service updates and respond to enquiries
  • Prevent fraud, abuse and misuse
  • Meet legal and regulatory requirements

4. Legal Basis for Processing

Where applicable, we process personal data based on:

  • Consent — for marketing and other activities requiring consent
  • Contract — where processing is needed to provide a service
  • Legitimate interests — to operate, secure and improve the Service
  • Legal obligation — where the law requires us to process data

5. Sharing Your Information

We do not sell personal data.

We may share necessary information with service providers that help us operate the website, such as:

  • Hosting and infrastructure providers
  • Analytics and performance services
  • Email, communication and support providers

We may also disclose information where required by law or necessary to protect our rights, users or the Service.

6. Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy, including providing the Service, meeting legal obligations and resolving disputes.

Aggregated or anonymised information may be retained for analytics and service improvement.

7. Data Security

We use appropriate technical and organisational measures to protect personal data, including access controls, authentication and encryption where appropriate.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Rights

Depending on your circumstances and location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise your rights, contact admin@omnimatters.com.

9. Cookies

We use cookies and similar technologies to operate the website, understand usage and improve performance.

You can manage cookies through your browser settings. Where required, we will ask for consent before using non-essential cookies.

10. Children

The Service is not intended for children under 16, and we do not knowingly collect personal data from children.

11. International Transfers

Your personal data may be processed outside your country. Where required, we use appropriate safeguards for international transfers in accordance with applicable data protection law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated date.