Terms of Service — OmniMatters.com
Effective Date: 1 July 2026
Last Updated: 1 July 2026
These Terms govern your use of OmniMatters.com and related services (“Service”), operated by OmniMatters (“we”, “us” or “our”).
By using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
1. Our Service
OmniMatters is a consumer decision-intelligence platform that uses publicly available feedback and customer sentiment data to help users evaluate products, services and industries.
The Service provides general information and analytical insights only. We do not sell or supply products or services directly.
2. Eligibility
You must:
- Be at least 16 years old
- Have legal capacity to enter into these Terms
- Use the Service lawfully
3. Accounts
Some features may require an account. You must provide accurate information and keep your login details secure.
You are responsible for activity under your account. We may suspend or terminate accounts that breach these Terms.
4. Acceptable Use
You must not:
- Use the Service unlawfully or abusively
- Interfere with its operation or security
- Copy or extract platform data at scale without permission
- Use bots, scraping or automated data extraction without permission
- Manipulate feedback or system outputs
- Attempt to reverse engineer our systems or methodologies
We may restrict access where we detect misuse.
5. Intellectual Property
Our content, software, design, analysis, structure and methodologies are owned by or licensed to OmniMatters.
You may not copy, reproduce, modify, distribute or commercially use our proprietary content or systems without permission.
All rights not expressly granted are reserved.
6. Information and Third-Party Data
Our insights are based partly on third-party and publicly available information. We do not guarantee that information or third-party content is accurate, complete or current.
OmniMatters does not provide legal, financial or professional advice. You are responsible for decisions you make based on the Service.
7. Payments
If paid services are introduced:
- Prices will be shown before payment
- Payments may be processed by third-party providers
- Subscription terms and renewal arrangements will be disclosed before purchase
- Refunds will be subject to the applicable refund policy and law
8. Suspension and Termination
We may suspend or terminate access if you breach these Terms, if required by law, or if we discontinue the Service.
You may stop using the Service at any time.
9. Disclaimer
The Service is provided on an “as is” and “as available” basis.
To the extent permitted by law, we do not guarantee that the Service will always be accurate, complete, current, uninterrupted or error-free.
10. Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
To the extent permitted by law, OmniMatters is not liable for indirect or consequential losses or for decisions made using information provided through the Service.
Where you have paid for a Service, our total liability will not exceed the amount you paid to us for that Service in the previous 12 months.
11. Your Responsibility
You agree to compensate OmniMatters for reasonable losses or claims arising from your unlawful use of the Service or your breach of these Terms, to the extent permitted by law.
12. Changes to the Service or Terms
We may change the Service or these Terms from time to time.
Changes will be posted on this page with an updated Last Updated date. Where required by law, we will provide additional notice.
13. Governing Law
These Terms are governed by the laws of England and Wales, unless applicable law requires otherwise.
14. Contact Us
OmniMatters
Email: support@omnimatters.com